Refund & Cancellation Policy

This policy covers payments for Xoof, operated by FOOX LTD. It is short, because there are none.

There is nothing to refund today

Xoof is currently free and takes no payments of any kind. There is no subscription, no in-app purchase and no paid tier you can buy. We do not ask for, collect or store payment card details anywhere in the app or on this site, and no part of the Service can charge you. A paid tier, Xoof Premium, is planned — see below for what we commit to before it launches.

So there is nothing to cancel, nothing to renew, and nothing you could need refunded. If you believe you have been charged for Xoof, that charge did not come from us — please email fooxxed@gmail.com straight away and tell us what you are seeing, because we would want to know.

Stopping using Xoof

You can stop at any time by simply not opening it, or by deleting the app. Neither costs you anything. If you also want your data gone, deletion is permanent and available from inside the app — see Delete your account, which also works if you have already uninstalled.

When Xoof Premium launches

We intend to add a paid tier once the Android app is out of testing, to fund ongoing AI access. Before any charge is possible:

• We will publish the price, the billing period and this policy in full on this page.
• Moving to Premium will be an explicit choice you make. No existing account will start being charged, and nothing will convert automatically.
• The free logbook stays free. Logging, history, personal records, the libraries, saved meals, templates, targets and goals are not moving behind the paywall.
• Your statutory 14-day cooling-off right under the Consumer Contracts Regulations 2013 will apply to any purchase, and we will not ask you to waive it.

Until then, the honest answer to "what happens if I want my money back" is that we have not taken any. See Get Xoof for where the app is up to.

Complaints

If something about this has gone wrong, please say so — see section 13 of our Terms of Service for our complaints process and the timescales we aim to meet.

Contact

Anything about billing: email fooxxed@gmail.com.