Refund & Cancellation Policy

This policy covers payments for Xoof Premium, operated by FOOX LTD. Everything else in Xoof is free and has nothing to refund.

How you pay

Xoof Premium is an auto-renewing subscription sold only inside the Xoof Android app, through Google Play — £4.99 a month or £29.99 a year in the UK, with Google Play setting the price in other countries. Google Play takes the payment, so any refund goes back to the payment method you used in Google Play. We never see your card details. Full terms are in section 4 of our Terms of Service.

Cancelling

You can cancel at any time, in Google Play (Play Store → your profile → Payments & subscriptions → Subscriptions) or from Profile → Manage subscription in the Xoof app. Cancelling stops the next renewal. You keep Premium until the end of the month or year you have already paid for, and your account then returns to the free AI allowance — your logbook is not affected.

Uninstalling Xoof or deleting your Xoof account does not cancel the subscription. Only Google Play can stop it, so cancel there first.

Your 14-day cooling-off right

If you change your mind, email us within 14 days of first buying a Premium plan and we will refund that payment in full, whether or not you have used Premium. This is your right under the Consumer Contracts Regulations 2013, and we do not ask you to give it up when you buy. Premium ends when the refund is made.

Other refunds

• Annual renewals. If your annual plan renews and you did not mean it to, email us within 14 days of the renewal date and we will refund that renewal in full.
• Monthly renewals. We do not refund part of a month after it has started, but cancelling stops the next one.
• If Premium does not work. If Premium is not as described or does not work and we cannot fix it within a reasonable time, you are entitled under the Consumer Rights Act 2015 to a price reduction, up to a full refund of what you paid.
• Through Google Play. Google Play also lets you ask Google directly for a refund shortly after a purchase, under Google Play’s own refund policy.

How to ask for a refund

Email fooxxed@gmail.com from, or naming, the email address of your Xoof account, and tell us roughly when you bought or renewed. If you have it, the Google Play order number (it starts with GPA. and is in the receipt Google emailed you) helps us find the payment quickly. We aim to reply within 5 working days, and we make a cooling-off refund within 14 days of you telling us you are cancelling.

Complaints

If something about this has gone wrong, please say so — see section 13 of our Terms of Service for our complaints process and the timescales we aim to meet.

Contact

Anything about billing: email fooxxed@gmail.com.