Terms of Service

These Terms of Service ("Terms") govern your use of Xoof (the "Service"), operated by FOOX LTD, a company registered in England and Wales (company no. 17079734), registered office Flat 9, 152 Cascadia House, Cambridge Road, Kingston upon Thames, KT1 3LE, United Kingdom ("we", "us", "our"). You can contact us at any time at fooxxed@gmail.com.

By creating an account or using the Service you agree to these Terms.

1. The Service

Xoof is a training and nutrition logging app with optional AI features. You can log workouts by voice, text or manually, and log meals by photo, voice, text, barcode or from saved foods. The Service also provides history, personal records, an exercise and food library, templates, a rest timer, targets, goals and progress tracking, and two AI coaches — one for training and one for nutrition — that you can configure and converse with.

AI features depend on third-party model providers and may be unavailable, delayed, or return imperfect results. Statistics such as records, volume, macros, food-quality scores and goal projections are calculated by us from the data you log, and are estimates.

2. Eligibility and your account

You must be at least 18 years old to use the Service. Xoof includes body-weight goal setting and food tracking, which are not appropriate features for children or young people. By using the Service you confirm you are 18 or over.

You are responsible for keeping your login credentials secure and for activity under your account. Provide accurate information and keep it up to date. One account is for one person.

3. What the Service costs

The Service is currently free, and we take no payments of any kind. There is no subscription, no in-app purchase and no paid tier you can buy. We do not ask for, collect or store payment card details anywhere, and no part of the Service can charge you. A paid tier is planned — see section 4.

Workout and meal logging, history, personal records, the exercise and food libraries, saved meals, templates, targets and the rest timer are available at no cost and are not time-limited.

New accounts additionally receive 14 days of full AI access — voice, text and photo capture, coaching and plan generation — at no cost. This access is a one-off allowance rather than a recurring one: when it ends, AI capture and coaching stop, and the rest of the Service continues to work as described above. Nothing is charged when it ends, because there is nothing that could charge you.

4. Xoof Premium

We intend to introduce a paid tier, Xoof Premium, to fund ongoing AI access. It is not available yet and these Terms do not create any obligation to pay. When it launches, all of the following will apply, and none of it can be varied by a later change to these Terms taking effect retrospectively:

• The features listed in section 3 as free — logging, history, personal records, the exercise and food libraries, saved meals, templates, targets, goals and the rest timer — will remain available at no cost. Premium adds continued AI access; it does not withdraw the logbook.

And, as to the purchase itself:

• We will publish the price, the billing period and the full terms on xoof.me before any charge can be made.
• Moving to a paid plan will always be an explicit, opt-in action by you. A free account will never convert to a paid one automatically, and no existing account will begin being charged.
• Your statutory 14-day cooling-off right under the Consumer Contracts Regulations 2013 will not be waived — see the Refund & Cancellation policy, which we will update at the same time.
• Any paid plan will be cancellable, and we will say clearly how before you buy.

5. Your rights as a consumer

Nothing in these Terms affects your statutory rights. Under the Consumer Rights Act 2015, digital content we supply must be of satisfactory quality, fit for any purpose you made known to us, and as described. If it is not, you are entitled to a repair or replacement and, where that is not possible or is not done within a reasonable time, to an appropriate price reduction — up to the full amount you paid. If our digital content damages your device or other digital content because we failed to take reasonable care, you may be entitled to a repair or compensation.

You also have rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including the 14-day cancellation right described in section 4. Those rights attach to a purchase; because we currently sell nothing, nothing in these Terms asks you to give any of them up.

6. Fair use

AI access is designed for ordinary personal use by one person and is subject to fair-use limits that protect the Service from abuse, automation and excessive load. We may apply reasonable rate limits and, where use is clearly abusive or automated, suspend AI access. Full detail is in the Acceptable Use Policy, which forms part of these Terms. Where we describe AI access as unlimited, that is always qualified by these fair-use limits.

7. Your content and your data

You retain ownership of the workout, nutrition and other content you submit. You grant us a limited licence to process it solely to operate and improve the Service — including sending audio, images, text and relevant context to our AI sub-processors to produce your drafts, summaries, coaching and plans.

We never sell your personal data, never share it with advertisers or data brokers, and never use it to train any AI model. Health-adjacent information is processed with AI only on your explicit consent, which you can withdraw at any time without losing manual logging. See our Privacy Policy for the full detail, including our sub-processors, retention periods and your data rights.

8. Not medical advice

Xoof is not a medical device and does not provide medical, dietetic, physiotherapy or psychological advice. AI coaching, insights, estimates and goal projections are general information only. Always consult a qualified professional before changing how you train or eat, particularly if you have a health condition, an injury, or a difficult relationship with food or your body. Please read the full Health & Safety Disclaimer, which forms part of these Terms — including the warning that Xoof must never be relied on for allergen information.

9. Acceptable use

You agree not to misuse the Service, including by accessing it other than through the provided interface, reselling AI capacity, reverse engineering, scraping, or using it to break the law. Full detail is in the Acceptable Use Policy.

10. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted operation. We may change, suspend or discontinue features. If we make a material change to these Terms or remove a material feature, we will give you reasonable notice.

11. Liability

Nothing in these Terms limits liability that cannot be limited by law — including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory rights as a consumer.

Subject to that, the Service is provided on an "as is" basis, and our total liability to you in any 12-month period is limited to the amount you paid us in that period. We are not liable for losses that were not foreseeable, or for loss that arises because you used the Service for a business purpose.

12. Termination

You may stop using the Service and delete your account at any time from within the app; deletion is permanent and irreversible. You can export your data first. We may suspend or terminate accounts that breach these Terms, and where we reasonably can we will warn you first and give you a chance to put things right.

13. Complaints and disputes

If something has gone wrong, email fooxxed@gmail.com with the detail. We aim to acknowledge complaints within 5 working days and to resolve them within 30 days. Please give us the chance to fix it before escalating.

We are not currently signed up to an alternative dispute resolution (ADR) scheme, and we do not propose to use one. That does not affect your right to take a dispute to court, or to seek advice from Citizens Advice.

14. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own courts. This does not affect any mandatory consumer rights you have under the law of your country of residence.

15. Contact

FOOX LTD, Flat 9, 152 Cascadia House, Cambridge Road, Kingston upon Thames, KT1 3LE, United Kingdom. Email fooxxed@gmail.com. Our site is xoof.me.